Automations 2.0

Build powerful chatbots. Integrate your tools. Automate what’s next. Automations 2.0 is live on every Zacx account today.

• A builder you can think in. Start from a trigger, then chain messages, waits, conditions and actions on one canvas. Save as draft while you work, publish when it’s ready.
• Chatbots that do the talking. Greet every enquiry with an interactive menu, branch on what the customer taps, loop them back for more, and hand the chat to a team member the moment they ask for a human.
• Your tools, connected. Google Sheets, webhooks, WordPress, Calendly and your own APIs, called straight from a step. Book the meeting, update the sheet, ping your backend, all without leaving the flow.
• Conditions and branching. Send different journeys to different people based on their answers, tags or custom fields.
• Analytics and runs. See how each automation is performing, and open any single run to follow the exact path a contact took.
• Forms in the conversation. Collect clean, structured answers with WhatsApp Forms, then branch on what you captured to qualify or disqualify a lead.

New videos walk you through three complete builds, from a multi-day follow-up sequence to an event reminder flow to a full DM bot. Start with the automations guide.

More to explore: WhatsApp Forms, message templates, contacts and tags, team roles and the chat inbox.