---
title: "Automations 2.0"
description: "A rebuilt automation builder for WhatsApp. Build chatbots, connect your tools, and let every enquiry answer itself."
date: 2026-09-15
tags: ["announcement", "automations"]
---

> Documentation Index
> Fetch the complete documentation index at: https://zacx.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Automations 2.0

![Introducing Automations 2.0 in Zacx](/Zacx_Automations_V2.png)

Build powerful chatbots. Integrate your tools. Automate what's next. Automations 2.0 is live on every Zacx account today.

- **A builder you can think in.** Start from a trigger, then chain messages, waits, conditions and actions on one canvas. Save as draft while you work, publish when it's ready.
- **Chatbots that do the talking.** Greet every enquiry with an interactive menu, branch on what the customer taps, loop them back for more, and hand the chat to a team member the moment they ask for a human.
- **Your tools, connected.** Google Sheets, webhooks, WordPress, Calendly and your own APIs, called straight from a step. Book the meeting, update the sheet, ping your backend, all without leaving the flow.
- **Conditions and branching.** Send different journeys to different people based on their answers, tags or custom fields.
- **Analytics and runs.** See how each automation is performing, and open any single run to follow the exact path a contact took.
- **Forms in the conversation.** Collect clean, structured answers with [WhatsApp Forms](/docs/whatsapp/flows), then branch on what you captured to qualify or disqualify a lead.

New videos walk you through three complete builds, from a multi-day follow-up sequence to an event reminder flow to a full DM bot. Start with the [automations guide](/docs/whatsapp/automations).

More to explore: [WhatsApp Forms](/docs/whatsapp/flows), [message templates](/docs/whatsapp/templates), [contacts and tags](/docs/contacts), [team roles](/docs/settings/team-roles) and the [chat inbox](/docs/chats).

Source: https://zacx.io/changelog/2026-09-15-automations-2-0/index.md