---
title: "Re-engagement Error (#131047)"
description: "WhatsApp Cloud API Re-engagement Error Explained"
---

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# Re-engagement Error (#131047)

WhatsApp throws an error whenever a message is sent when a message(not template) is sent to the customer in a free form format, outside of the service window.

The above video contains:

1. Understanding Re Engagement Error in Zacx
2. Probable solutions to tackle this error

Source: https://zacx.io/docs/wa-error/131047/index.mdx